If you are experiencing slow or intermittent connection, please note that your bandwidth is a resource shared by all devices connected to your modem. Try the following basic troubleshooting:
Note that the strength of the Wi-Fi signal deteriorates the farther you are from the modem. Physical obstructions also limit Wi-Fi connection integrity. For best results, find a spot clear of obstructions and limit the number of devices concurrently connected to the modem. Should you wish to experience very strong Wi-Fi connections, we recommend to:
If this process does not work, please create a trouble ticket using our Tech Support Form or our self-service facility by calling (02) 8667 0850 or (045) 598 3000, or by using our Click to Call facility.
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1.Under this promo, the qualified subscribers shall be entitled to the following:
2.The qualified subscribers shall be relocked-in for twenty-four (24) months)
3.The Free one (1) month internet is not transferrable or convertible to cash or cash-advance.
4.The price of the device is not included in the monthly service fee but billed separately in the SOA (Statement of Account)The payments received for the device is non-refundable and non-exchangeable for cash or any other product, even if the service is disconnected or the device is lost, damaged, or stolen.
5.Should the customer terminate the service before completing the 24-months payments for the device, the customer shall be billed for the remaining amount.
6.Forfeiture of all deposits settling of all outstanding obligations and payment in the amount of full-monthly service fee multiplied by the number of month’s balance of the unexpired lock-in period plus remaining amount of the Add-on device. (e.g. MRC X remaining months + remaining amount of the VAS.
7.In case of disputes, the decision of Converge with the concurrence of DTI shall be considered final.
8.For Device warranty information, visit : www.convergeict.com/add-on/wi-fi-6
Your application has been submitted. Thank you.
Thank you for confirming your plan upgrade. A Converge representative will reach out to you within 24 hrs. Please keep your line open.
