Diagnose common technical and non-technical problems and perform basic troubleshooting by yourself
For support requests related to technical issues, you may contact us through this form
For general inquiries and other questions, you may contact us through this form
Location | Contact Number |
NCR | Sales: (02) 8667 0848 Customer Care: (02) 8667 0850 |
North Luzon | (045) 598 3000 |
Calamba, Laguna | 0928 769 7292 0967 372 1336 |
Lipa City, Batangas | 0995 235 4780 0998 381 3076 |
Bacoor, Cavite | 0905 665 0845 0921 748 0975 |
Trece Martires, Cavite | 0927 852 4101 0918 542 9485 |
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1.Under this promo, the qualified subscribers shall be entitled to the following:
2.The qualified subscribers shall be relocked-in for twenty-four (24) months)
3.The Free one (1) month internet is not transferrable or convertible to cash or cash-advance.
4.The price of the device is not included in the monthly service fee but billed separately in the SOA (Statement of Account)The payments received for the device is non-refundable and non-exchangeable for cash or any other product, even if the service is disconnected or the device is lost, damaged, or stolen.
5.Should the customer terminate the service before completing the 24-months payments for the device, the customer shall be billed for the remaining amount.
6.Forfeiture of all deposits settling of all outstanding obligations and payment in the amount of full-monthly service fee multiplied by the number of month’s balance of the unexpired lock-in period plus remaining amount of the Add-on device. (e.g. MRC X remaining months + remaining amount of the VAS.
7.In case of disputes, the decision of Converge with the concurrence of DTI shall be considered final.
8.For Device warranty information, visit : www.convergeict.com/add-on/wi-fi-6
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