XCLSV | CONVERGE ICT SOLUTIONS

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THE XCLSV STANDARD

Dedicated Lane and Prioritized Handling when you visit our Converge branches

Dedicated number to accept calls from our XCLSV clients

An email specific to XCLSV Client Support

Technical assistance and device set-up handled by our Service Experts

Quick Installation of your Internet Service by our Elite Installers

Faster Resolution and Repairs handled by our Service Teams

Periodic calls to hear directly from you about our service performance and consider your feedback to further improve XCLSV

Be in the loop for the latest happenings, masterclasses, and client getaways only offered to XCLSV customers

FAQS

THE XCLSV STANDARD

Dedicated Lane and Prioritized Handling when you visit our Converge branches

Dedicated number to accept calls from our XCLSV clients

An email specific to XCLSV Client Support

Technical assistance and device set-up handled by our Service Experts

Quick Installation of your Internet Service by our Elite Installers

Faster Resolution and Repairs handled by our Service Teams

Periodic calls to hear directly from you about our service performance and consider your feedback to further improve XCLSV

Be in the loop for the latest happenings, masterclasses, and client getaways only offered to XCLSV customers

FAQS

FREQUENTLY ASKED QUESTIONS

WHAT IS CONVERGE XCLSV?

XCLSV is the newest offering of Converge that aims to deliver premium experience and the best and personalized customer support.

HOW CAN I BE XCLSV?

Become XCLSV when you subscribe to Converge FiberX Plan 3500 and 7499.


PLAN	SPEED	MONTHLY RECURRING CHARGE (MRC)
Converge FiberX 3500	800Mbps	P3,500
Converge FiberX 7499	1Gbps	P7,499

I AM CURRENTLY SUBSCRIBED TO FIBERX 3500, DO I NEED TO SIGN UP FOR XCLSV?

No need to sign up. You are automatically included in XCLSV.

I AM AN EXISTING CONVERGE SUBSCRIBER, HOW DO I UPGRADE TO XCLSV?

Existing subscribers can apply for an upgrade of their plan to become XCLSV

WHAT DO I GET BY BEING XCLSV?

XCLSV subscribers not only enjoy the high-speed connectivity but can also experience the following:

Dedicated VIP number
Exclusive email support
Priority lane in business centers
Quarterly account check
Free delivery of purchased add-on devices
Gifts and tokens for milestones & celebrations
Special invite to XCLSV events

Terms and Conditions

1.Under this promo, the qualified subscribers shall be entitled to the following:

Discounted monthly and one-time rates.
Free Delivery and Installation by Tech Squad. This gives the subscribers savings of P1,700.
Free one (1) month internet.

2.The qualified subscribers shall be relocked-in for twenty-four (24) months)

3.The Free one (1) month internet is not transferrable or convertible to cash or cash-advance.

4.The price of the device is not included in the monthly service fee but billed separately in the SOA (Statement of Account)The payments received for the device is non-refundable and non-exchangeable for cash or any other product, even if the service is disconnected or the device is lost, damaged, or stolen.

5.Should the customer terminate the service before completing the 24-months payments for the device, the customer shall be billed for the remaining amount.

6.Forfeiture of all deposits settling of all outstanding obligations and payment in the amount of full-monthly service fee multiplied by the number of month’s balance of the unexpired lock-in period plus remaining amount of the Add-on device. (e.g. MRC X remaining months + remaining amount of the VAS.

7.In case of disputes, the decision of Converge with the concurrence of DTI shall be considered final.

8.For Device warranty information, visit : www.convergeict.com/add-on/wi-fi-6